Shipping policy
1.1. Subject to any cancellation, substitution or non-fulfillment of Customer's orders in accordance with Clause 4 (Ordering), MPL (Motion Plus Ltd) will deliver the products specified in the Customer's order. MPL may use third party delivery agents to deliver products to Customers.
1.2. The Customer's delivery options and the prices for them, are as set out on the MPL website at the date of order or will be notified to the Customer at the time of order. The Customer is informed that delivery options and prices in the printed hard copy catalogue are subject to change and up-to-date information can be found on the MPL website. In the event of any conflict between delivery options and delivery prices for any products listed on the MPL website and prices listed in a physical catalogue, prices listed on the MPL website will be taken as correct.
1.3. Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the address supplied by the Customer at the time of ordering. MPL will aim to deliver products in accordance with the times and dates for delivery quoted on the MPL website or by MPL employees, but Quoted Delivery Times are approximate only and MPL shall not be liable for the consequences of any delay in delivery.
1.4. Change of delivery address after an order has been placed MUST be requested in writing. Changes of delivery address will be refused if the order has been dispatched and maybe be refused prior to dispatch depending on the rules of the payment company (which are there to prevent fraud).
1.5. All goods are sold 'ex-works' unless otherwise stated.
1.6. Prices exclude packing and carriage. This will be added/displayed durning the checkout process.
1.7. The method of packing the goods shall be at MPL's discretion and no claim will be accepted by the company for breakage of or damage to goods in transit on the ground alleged to arise from unsuitable packing materials.
Inspection, Delivery Delays and Non-Delivery
2.1. If any delivery has not been made by the quoted delivery time, then subject to the Customer notifying MPL of such delay, MPL will endeavour to ascertain if the product has been delivered and will inform the Customer of the status of the delivery or the new expected delivery time.
2.2. The Customer must inspect the products as soon as is reasonably possible after delivery or collection. The Customer shall, within 15 days of the date of delivery or collection give notice to MPL in detail of:
(i) Any defect in the product that is apparent on reasonable examination. In this case MPL shall, at MPL's discretion, replace the products or refund the purchase price. In any event the Customer must refuse parcels delivered to it in a damaged condition.
(ii) Any shortfall in products delivered. In this case MPL shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products.
(iii) Any delivery of products not in accordance with the order. In this case MPL shall, at MPL's discretion, replace the products or refund the purchase price.
(iv) Any non-delivery of the products (in which case the time limit is within 10 days of the estimated dispatch date). In this case MPL shall deliver the undelivered products or refund the price of the undelivered products once the delivery agent accepts that the package is lost.
2.3. If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. MPL's record of the products dispatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.